Welcome to Shaggy Swag. We want our customers to have a straightforward and reliable shopping experience. This Return and Refund Policy explains the conditions under which eligible products may be returned and how refunds are handled.

By placing an order with Shaggy Swag, you agree to the terms described in this policy.

1. Return Eligibility

We accept eligible returns within 30 calendar days from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging, tags, parts, and accessories, where applicable.
• The item must not show signs of pet use, chewing, scratching, staining, washing, alteration, or damage after delivery.
• The item must not be damaged due to misuse, neglect, improper handling, or improper storage.
• Proof of purchase or a valid order number must be provided.

Returns that do not meet these conditions may be rejected or may qualify for a reduced refund where permitted by applicable law.

Nothing in this policy limits any rights or remedies available to consumers under applicable federal, state, or local law.

2. Return Window

Customers have 30 calendar days from the delivery date to request an eligible return.

Return requests submitted after this period may not be accepted unless a longer period or different remedy is required by applicable law.

We recommend contacting us as soon as possible if you need to return an item.

3. Return Shipping Responsibility

Damaged, Defective, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, faulty, incorrect, or materially different from the product ordered, please contact us as soon as possible.

After reviewing the issue, Shaggy Swag will provide an appropriate resolution. Where appropriate, we may arrange or cover reasonable return shipping costs.

Change-of-Mind Returns

If you return an eligible item because you changed your mind, ordered the wrong item, or no longer want the product, you will generally be responsible for the return shipping cost.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law or the return is the result of an error attributable to Shaggy Swag.

4. Restocking Fee

Restocking Fee: 0%

Shaggy Swag does not charge a restocking fee.

Customers may still be responsible for return shipping costs for eligible change-of-mind returns as described in this policy.

5. How to Initiate a Return

Please contact us before sending any product back.

To request a return:

1. Contact Shaggy Swag using the contact information below.
2. Provide your order number.
3. Identify the product you wish to return.
4. Explain the reason for the return.
5. Provide clear photographs if the product is damaged, defective, faulty, or incorrect.
6. Wait for our customer support team to review your request and provide return instructions.

Please do not send a return to our business address unless we specifically instruct you to do so.

Unauthorized returns may result in delays or may not be accepted where we are unable to identify or properly process the returned order.

6. Refund Process

Once an authorized return has been received and inspected:

• We will review the returned item to determine whether it meets the applicable return requirements.
• You will be notified when the return has been approved or rejected.
• Approved refunds will generally be processed within 14 business days after the returned item has been received, inspected, and accepted.
• Refunds will generally be issued to the original payment method used for the purchase.

After Shaggy Swag processes a refund, your bank, credit card issuer, debit card provider, or payment processor may require additional time before the funds appear in your account.

Processing times imposed by financial institutions or payment providers are outside our control.

7. Refund Conditions

A full refund may generally be issued when:

• The return was requested within the applicable return period.
• The product meets the return eligibility requirements.
• The item is received in acceptable condition.
• The item can be identified as part of the relevant order.
• Original parts, accessories, tags, and packaging are included where applicable.

A partial refund or no refund may be issued, where permitted by applicable law, if the returned product:

• Has been used.
• Shows signs of pet use.
• Has been chewed, scratched, bitten, stained, or otherwise damaged after delivery.
• Contains food, treats, hair, saliva, dirt, or other residue.
• Has been washed or cleaned after use.
• Has been altered or modified.
• Is missing important original parts or accessories.
• Is missing original packaging or tags where applicable.
• Has been damaged because of misuse, neglect, improper handling, or improper storage.
• Is returned after the applicable return period.

Nothing in this section limits a customer’s rights regarding defective, damaged, incorrect, misdescribed, or otherwise legally protected products.

8. Non-Returnable or Restricted Items

For change-of-mind returns, products may not be eligible for a refund if they:

• Have been used by a pet.
• Have been chewed, scratched, bitten, or otherwise damaged.
• Show signs of pet hair, saliva, dirt, stains, or odor.
• Have been washed or cleaned after use.
• Have been altered, modified, cut, or otherwise changed after delivery.
• Contain food, treats, or other residue.
• Are missing original parts, accessories, tags, fittings, or packaging where applicable.
• Have been damaged through misuse, neglect, improper storage, or improper handling.
• Are returned after the applicable return period.

These restrictions may apply to pet toys, grooming products, feeding products, pet accessories, enrichment products, and other pet supplies sold by Shaggy Swag.

These restrictions do not apply where applicable federal, state, or local law provides a customer’s right to a remedy.

9. Damaged or Defective Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, faulty, or incorrect product, contact us as soon as reasonably possible.

Please provide:

• Order number
• Product name
• Description of the problem
• Clear photographs of the product
• Photos of the shipping packaging, where applicable

After reviewing the issue, we may provide an appropriate remedy, which may include:

• Replacement
• Exchange
• Refund
• Partial refund where appropriate
• Another remedy required or permitted by applicable law

10. Order Cancellations

If you wish to cancel an order, contact Shaggy Swag as soon as possible after placing the order.

Orders may generally be cancelled before they have entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already shipped, you may need to receive the package and follow the applicable return procedure.

Nothing in this section limits any cancellation or other consumer rights provided by applicable law.

11. Exchanges

We may offer exchanges when:

• An item arrives damaged.
• An item is defective or faulty.
• An incorrect item was shipped.
• Another exchange is agreed upon by our customer support team.

Please contact us before returning an item for an exchange.

Exchange availability depends on product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

12. Late or Missing Refunds

If an approved refund has not appeared in your account after the expected processing period:

1. Check your bank or payment account again.
2. Contact your bank or card issuer.
3. Check with your payment provider, if applicable.
4. Allow additional processing time where required by the financial institution.
5. Contact Shaggy Swag if the refund still cannot be located.

When contacting us, please provide your order number and relevant refund information.

13. Store Credit

Where appropriate, Shaggy Swag may offer store credit as an alternative resolution.

Store credit will not be substituted for a refund or other remedy when a refund or remedy is required by applicable law.

14. Return Condition for Pet Products

Because our products are intended for pets, we strongly recommend inspecting products before allowing a pet to use them.

For change-of-mind returns, products must generally remain unused and in their original condition.

Products showing signs of pet use, including chewing, scratching, biting, hair, saliva, stains, or other use-related contamination, may not qualify for a change-of-mind refund where permitted by applicable law.

This condition does not limit rights relating to products that are defective, damaged, incorrectly supplied, or not as described.

15. Return Packaging

Customers should package returned products securely to help prevent damage during return transportation.

Where applicable, please include the original product packaging, accessories, tags, and components.

Customers should retain proof of return shipment until the return has been received and processed.

16. Consumer Rights

This policy does not waive, restrict, or limit any consumer rights or remedies that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides greater consumer protection than this policy, the applicable law will control.

17. Contact Information

For return, exchange, damaged-product, cancellation, or refund questions, please contact us:

Business Name: Shaggy Swag
Business Email: support@shaggyswag.shop
Business Phone: +1 718 310 3040
Business Address: 240 Kent Avenue KB27, Brooklyn, NY 11249, United States

Please contact us before sending any return to ensure that you receive the correct return instructions.

Important Notice

• Eligible returns must generally be requested within 30 calendar days of delivery.
• Please contact us before sending a return.
• Change-of-mind returns must generally be unused and in their original condition.
• Products showing signs of pet use may not qualify for a change-of-mind refund.
• Customers are generally responsible for return shipping costs for change-of-mind returns.
• Restocking Fee: 0%
• Approved refunds will generally be processed within 14 business days after the returned product has been received, inspected, and accepted.
• Refunds are generally issued to the original payment method.
• Keep proof of return shipment for your records.
• Securely package returned products to help prevent damage during transportation.
• Do not send a return to our business address unless Shaggy Swag has provided return instructions.