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Shipping Policy

Welcome to Shaggy Swag. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website. We aim to provide our customers with a clear, reliable, and straightforward shipping experience.

By placing an order with Shaggy Swag, you agree to the terms described in this policy.

1. Order Processing Time

Orders are normally processed within:

  • Processing Time: 1–2 business days
  • Processing takes place Monday through Friday.
  • Orders are generally not processed on weekends or U.S. federal holidays.
  • Once processed, your order will be prepared for shipment and handed over to the applicable shipping carrier.

Processing times are estimates and may be longer during peak periods, holidays, or circumstances outside our reasonable control.

2. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

  • Orders placed before 5:00 PM ET will generally begin processing on the same business day.
  • Orders placed after 5:00 PM ET will generally begin processing on the next business day.
  • Orders placed on weekends or holidays will generally begin processing on the next available business day.

3. Shipping Cost

We offer a simple and transparent shipping structure for eligible orders within the United States:

Orders of $300.00 or More

FREE SHIPPING

Orders with a merchandise subtotal of $300.00 USD or more qualify for free standard shipping.

Orders Under $300.00

Flat Shipping Fee: $15.00 USD

Orders with a merchandise subtotal below $300.00 USD are subject to a $15.00 USD flat standard shipping fee.

The applicable shipping charge will be displayed during checkout before the order is completed.

Shaggy Swag does not intentionally apply hidden shipping charges.

4. Transit Time

Once your order has been processed and handed over to the shipping carrier:

Estimated Transit Time: 3–5 business days

Transit time begins after the order has been dispatched.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier operations
  • Weather conditions
  • Holidays
  • Seasonal demand
  • Transportation disruptions
  • Other circumstances outside our reasonable control

5. Total Estimated Delivery Time

The estimated total delivery timeframe is:

  • Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Estimated Total Delivery Time: 4–7 business days

These are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.

6. Shipping Confirmation & Tracking

After your order has been shipped:

  • You may receive a shipping confirmation email.
  • A tracking number will be provided when tracking is available.
  • You can use the tracking information to monitor your shipment.
  • Tracking information may take some time to update after the carrier receives the package.

If tracking information does not immediately appear, please allow reasonable time for the carrier’s system to update.

7. Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that:

  • Your full name is correct.
  • Your street address is accurate.
  • Your apartment, suite, or unit number is included where applicable.
  • Your city and state are correct.
  • Your ZIP code is accurate.
  • Your contact information is correct where required for delivery.

Incorrect or incomplete information may result in:

  • Delivery delays
  • Failed delivery attempts
  • Package returns
  • Additional shipping or redirection costs

If you notice an address error after placing your order, please contact Shaggy Swag as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

8. Delivery Delays

We make reasonable efforts to process and ship orders within the timeframes stated in this policy.

However, delays may occasionally occur because of:

  • Shipping carrier delays
  • Severe weather
  • Natural disasters
  • High order volumes
  • U.S. holidays
  • Transportation disruptions
  • Carrier operational issues
  • Other circumstances beyond our reasonable control

If we become aware that an order cannot be shipped within the timeframe represented at the time of purchase, we will provide appropriate notice and available options as required by applicable law.

9. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Check with household members.
  3. Check with neighbors where appropriate.
  4. Review any delivery information provided by the carrier.
  5. Contact the shipping carrier.
  6. Contact Shaggy Swag if you still require assistance.

If a package appears to have been lost before confirmed delivery, please contact us so that we can review the available shipping information and provide reasonable assistance.

10. Failed Delivery Attempts

A delivery may fail because of:

  • Incorrect or incomplete address information
  • Recipient unavailable
  • Failure to respond to the carrier
  • Failure to collect the package where required
  • Carrier delivery restrictions

In these situations:

  • The carrier may attempt redelivery.
  • The package may be held at a local pickup location.
  • The package may be returned to the sender.
  • The carrier may handle the package according to its delivery procedures.

If reshipping is required because of incorrect information or circumstances attributable to the customer, additional shipping charges may apply where permitted by applicable law.

11. Domestic Shipping

Shaggy Swag currently ships to eligible addresses within the United States.

Shipping Destination: United States only

Shipping availability may vary for certain destinations depending on carrier service availability.

12. International Shipping

Shaggy Swag currently does not offer international shipping.

Orders are currently limited to eligible shipping addresses within the United States.

13. Order Changes & Cancellations

If you need to change or cancel an order:

  • Contact us as soon as possible.
  • Orders may generally only be changed or cancelled before processing or shipment.
  • Once an order has been processed or shipped, changes or cancellations may no longer be possible.
  • If an order has already been dispatched, you may need to wait for delivery and then follow the applicable Return and Refund Policy.

Nothing in this section limits any cancellation or consumer rights provided by applicable law.

14. Shipping Restrictions

Certain products or destinations may be subject to carrier restrictions or other shipping limitations.

If we are unable to ship an order to the address provided, we will contact the customer regarding the available options.

15. Contact Information

For questions regarding shipping, delivery, tracking, or an order, please contact us:

Business Name: Shaggy Swag
Business Email: support@shaggyswag.shop
Business Phone: +1 718 310 3040
Business Address: 240 Kent Avenue KB27, Brooklyn, NY 11249, United States

Important Shipping Notice

  • FREE SHIPPING: Orders of $300.00 USD or more
  • FLAT SHIPPING: $15.00 USD for orders under $300.00
  • Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Estimated Total Delivery Time: 4–7 business days
  • Order Cut-Off Time: 5:00 PM Eastern Time (ET)
  • Shipping Destination: United States only
  • Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.
  • Processing and transit times may be longer during holidays, peak periods, severe weather, or carrier disruptions.
  • Customers should carefully verify their shipping information before completing an order.