Terms of Service

Last Updated: August 21, 2026

Welcome to Shaggy Swag. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and our applicable store policies.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Shaggy Swag

Shaggy Swag operates an online pet supplies store offering products for dogs and cats, including toys, grooming products, feeding accessories, and other pet-related products.

Business Name: Shaggy Swag
Business Email: support@shaggyswag.shop
Business Phone: +1 718 310 3040
Business Address: 240 Kent Avenue KB27, Brooklyn, NY 11249, United States

2. Eligibility

By using this website or placing an order, you represent that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will comply with these Terms and applicable laws and regulations.

If you are purchasing on behalf of a business or organization, you represent that you have authority to act on its behalf.

3. Website Use

You may use the Shaggy Swag website for lawful personal or business purposes.

You agree not to:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorized access to our website, systems, or accounts.
• Interfere with website security or functionality.
• Upload viruses, malware, malicious code, or harmful material.
• Use automated systems in a way that interferes with normal website operation.
• Copy, reproduce, scrape, or commercially exploit website content without authorization.
• Misrepresent your identity or provide false information.
• Use our website to violate the rights of another person or business.

We reserve the right to restrict or terminate access where reasonably necessary to protect our customers, website, systems, or business.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, materials, and other product information are accurate.

However, minor variations may occur because of:

• Screen and device settings
• Photography and lighting conditions
• Product batches
• Manufacturing processes
• Natural characteristics of materials
• Product updates or design changes

Product photographs are intended to provide a general representation of the product. Actual color or appearance may vary slightly depending on the customer’s display.

5. Pet Product Use and Safety

Pet products should be used only for their intended purpose and under appropriate supervision.

Customers are responsible for:

• Selecting products appropriate for their pet’s size and needs.
• Following product-specific instructions.
• Inspecting products before and during use.
• Removing damaged products from pets.
• Supervising pets when using toys, grooming products, feeding accessories, or other pet supplies where appropriate.

Shaggy Swag does not guarantee that every product will be suitable for every individual pet.

If a product appears damaged, defective, or unsafe, discontinue use and contact us.

Product information does not constitute veterinary advice. If you have concerns about your pet’s health, behavior, diet, grooming, or safety, consult a qualified veterinarian or appropriate professional.

6. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit product quantities.
• Discontinue products.
• Modify product specifications.
• Correct product information.
• Correct pricing or listing errors.
• Refuse or cancel orders for legitimate reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. Pricing

All prices on our website are displayed in U.S. Dollars (USD) unless otherwise stated.

Applicable sales tax and shipping charges may be added during checkout where required.

Our current standard shipping structure is:

• Orders of $300 or more: Free standard shipping
• Orders under $300: $15.00 flat standard shipping fee

Prices and shipping charges may change at any time, but changes will not affect orders already accepted unless otherwise permitted by applicable law.

We make reasonable efforts to maintain accurate pricing. If a significant pricing or listing error occurs, we may contact you before fulfilling the order or cancel the affected order and provide an appropriate refund.

8. Orders and Order Acceptance

When you submit an order, you are offering to purchase the selected products.

After submitting an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted or shipped.

We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including:

• Product availability
• Pricing or listing errors
• Suspected fraudulent activity
• Payment authorization problems
• Incorrect customer information
• Shipping restrictions
• Technical errors
• Other circumstances affecting our ability to fulfill the order

If an order is cancelled after payment has been processed, the applicable amount will be refunded.

9. Payment

Payment must be successfully authorized before an order can be processed.

You agree to provide accurate billing and payment information.

Payments may be processed through third-party payment providers. Your payment information may be subject to the applicable provider’s terms, privacy policy, and security procedures.

10. Shipping and Delivery

Shaggy Swag currently ships within the United States.

Our current estimated shipping timeframe is:

• Processing: 1–2 business days
• Transit: 3–5 business days
• Estimated Total Delivery: 4–7 business days

These are estimates unless a specific delivery timeframe is expressly stated as guaranteed.

We maintain a reasonable basis for the shipping timeframes represented on our website. Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, online sellers generally must have a reasonable basis for advertised shipping times and must provide appropriate options if an order cannot be shipped within the promised timeframe.

For complete details, please review our Shipping Policy.

11. Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

If an order has not yet shipped, contact us as soon as possible if you discover an address error. Once an order has shipped, we may not be able to change the delivery address.

12. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Unless otherwise stated, eligible products may generally be returned within 30 calendar days from delivery, subject to the conditions described in that policy.

Change-of-mind returns generally require the product to be unused and in its original condition.

Products showing signs of pet use, chewing, scratching, staining, washing, alteration, or damage may not qualify for a change-of-mind refund where permitted by applicable law.

Nothing in these Terms limits consumer rights that cannot legally be waived.

13. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

Orders may generally be cancelled before processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may apply.

Any cancellation or consumer rights provided by applicable law remain unaffected.

14. Intellectual Property

All content on the Shaggy Swag website, including:

• Brand names
• Logos
• Product photographs
• Product descriptions
• Graphics
• Website design
• Text
• Icons
• Videos
• Original artwork
• Other website materials

may be owned by or licensed to Shaggy Swag and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our protected content without prior written permission.

15. Customer Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content to Shaggy Swag, you represent that you have the right to submit that content.

You agree not to submit content that:

• Is unlawful or fraudulent.
• Infringes another person’s intellectual property rights.
• Contains malicious code.
• Contains personal information belonging to another person without authorization.
• Is abusive, threatening, or unlawful.
• Contains knowingly false or misleading information.

You retain ownership of your content where applicable. By submitting content, you grant Shaggy Swag a non-exclusive, royalty-free license to use, reproduce, display, and publish the content for legitimate business purposes, subject to applicable law.

We do not prohibit or penalize customers from posting honest reviews. The FTC notes that certain contractual provisions restricting honest consumer reviews are prohibited under the Consumer Review Fairness Act.

16. Third-Party Services and Links

Our website may use third-party services for:

• Payment processing
• Shipping
• Hosting
• Analytics
• Advertising
• Customer support
• Fraud prevention
• Other website functionality

Our website may also contain links to third-party websites.

Third-party services and websites may have their own terms and privacy policies. Shaggy Swag is not responsible for the independent practices, content, availability, or security of third-party websites or services.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available.
• The website will be uninterrupted or error-free.
• All website information will always be completely accurate or current.
• Every product will remain continuously available.
• Technical problems will never occur.

Nothing in these Terms excludes or limits a warranty, right, or remedy that cannot legally be excluded or limited.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Shaggy Swag will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of products, except where such limitation is prohibited by law.

Our liability relating to a particular order will be limited to the extent permitted by applicable law and the circumstances giving rise to the claim.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shaggy Swag and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your violation of these Terms.
• Your unlawful use of the website.
• Your misuse of products.
• Your violation of another person’s rights.
• Information or content you submit through the website.

This provision does not require you to indemnify Shaggy Swag for matters that cannot legally be shifted to you.

21. Governing Law

These Terms of Service are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable federal law or mandatory consumer-protection law provides otherwise.

Any dispute will be handled in a court or other forum having appropriate jurisdiction, subject to applicable law and any consumer rights that cannot legally be waived.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in:

• Our business
• Products and services
• Website functionality
• Payment systems
• Shipping practices
• Applicable laws or regulations

When changes are made, we will update the Last Updated date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue in effect.

24. Entire Agreement

These Terms of Service, together with our applicable website policies, including our:

• Privacy Policy
• Shipping Policy
• Return and Refund Policy
• Payment Policy

constitute the applicable terms governing your use of the Shaggy Swag website and purchases made through our store, except where additional written terms apply.

25. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Business Name: Shaggy Swag
Business Email: support@shaggyswag.shop
Business Phone: +1 718 310 3040
Business Address: 240 Kent Avenue KB27, Brooklyn, NY 11249, United States

We are available to assist with questions regarding our products, orders, shipping, returns, refunds, website, or these Terms of Service.

Important Notice

Please review our Shipping Policy, Return and Refund Policy, Privacy Policy, and Payment Policy before placing an order.

By using the Shaggy Swag website or placing an order, you acknowledge and agree to the applicable terms and policies described above, subject to any rights that cannot legally be waived.